Worst airlines for flight delays revealed

Worst airlines for flight delays revealed

Which? has analysed flights in and out of the UK from June 2017 until June 2018 and found that more than 13,000 were delayed by three or more hours.

It means about 3,500 passengers faced delays every day.

But the top offending airlines by percentage are not the same as the worst performers by numbers.

The bulk of severely delayed flights can be attributed to Easyjet (2,618), Ryanair (1,868) and British Airways (1,668), but these airlines have higher overall numbers of flights.

The worst by percentage for long-haul delays was Norwegian, with Icelandair worst for short-haul.

Worst airlines for long-haul delays

Percentage of flights between June 2017 and June 2018, in and out of UK, delayed by more than three hours

Norwegian – 2.4%Thomas Cook – 1.8%TUI – 1.6%Air India – 1.5%Air Canada – 1.3%BA – 0.9%United Airlines – 0.9%American Airlines – 0.7%Delta Airways – 0.6%Cathay Pacific Airways – 0.6%

Worst airlines for short-haul delays

Percentage of flights between June 2017 and June 2018, in and out of UK, delayed by more than three hours

Icelandair – 1.7%Aurigny – 1.6%TUI – 1.4%

Worst airlines for medium-haul delays

Percentage of flights between June 2017 and June 2018, in and out of UK, delayed by more than three hours

Thomas Cook – 1.2%TUI – 1.1%Saudi Arabian Airlines – 1%

London Luton ranked UK worst airport for third consecutive year

Passengers are entitled to compensation in cases of delayed flights, ranging from £220 to £360 for short-haul flights and up to £535 for long-haul flights.

Alex Neill, Which? managing director of home products and services, said Severe delays can be a complete nightmare and totally wreck a long-awaited trip abroad, especially if it means you’re stuck in an airport terminal for hours on end.

Passengers are often entitled to compensation when airlines get it wrong. It is vital that automatic compensation is introduced across the industry so that people no longer have to jump through hoops to get what they are owed.

Airlines are only exempt from paying out compensation if they can show there were extraordinary circumstances, like extreme weather conditions or airport strikes.

A spokesman for industry body Airlines UK said Long delays affect only a minority of overall journeys and are often due to factors outside of an airline’s control.

When things do go wrong, compensation can easily be claimed directly from an airline when due, and UK airlines have an excellent record of compliance with the rules on compensation and assistance.

News Source SkyNews

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