TSB customers have reported problems with their online banking after weekend upgrades to the company’s systems.
The bank warned its users that it was carrying out upgrades between 1600 BST on Friday and 1800 on Sunday.
But a number of customers were still facing problems on Sunday evening. One customer was credited with £13,000 he didn’t have, and could see details of someone else’s account.
TSB apologised and said it is working to fix the issues as a priority.
We’re planning an upgrade to our systems between 4pm Friday 20th of April until 6pm Sunday 22nd of April. We’re sorry but during this time some services, like online banking, making payments or transferring money won’t be possible. For details please visit https//t.co/jSmnTgJcDZ pic.twitter.com/H3JWJtgNxC
End of Twitter post by @TSB
Laim McKenzie, from Paisley, in Scotland, signed into his app shortly after 1800 on Sunday and discovered the problem.
The 20-year-old said I saw the details of one other account holder, as well as my own.
My balance, because of my overdraft, is in minus, but my balance was showing at £13,000.
I closed the app and went in again at 1900 and only my account was showing – but my balance was showing at zero.
I’ve closed the app again and have not been able to access it since.
Other customers have taken to Twitter to complain about issues, including being unable to log into their internet banking accounts, being unable to transfer funds and not being able to make payments.
Absolutely raging… no internet banking for a few days.. still have no access this is all I’m getting. ???? pic.twitter.com/3I4LAeMt1z
End of Twitter post by @Leanne_woody_88
Why is nothing every delivered well in this world??!! App doesnt work just says ‘something went wrong’ and website logon is like wading through treacle…. why bother upgrading? not really surprised though
End of Twitter post by @CattClan
hi @TSB neither app or desktop site are working for me – keep getting error messages. When will these be fixed?
End of Twitter post by @IsItJustMeme
TSB has issued a statement apologising to customers for the problems.
A spokeswoman said Unfortunately, there are some intermittent problems affecting these services.
Both the app and internet banking should be up and running again soon.
News Source BBCNews