A distraught son claims staff at a £1,000-a-week care home subjected his 80-year-old mother to ill-treatment.
Pete Rozanski was so concerned about Grace Rozanska, who has severe dementia, that he secretly recorded workers at Wyndley Grange Nursing Home, in Sutton Coldfield.
He says the recordings reveal the use of degrading, abusive and threatening language to the vulnerable pensioner.
Mr Rozanksi also alleges that carers made jokes about Mrs Rozanska’s incontinence, removed her television, and falsified records.
A West Midlands Police investigation into an alleged assault at the home is underway and Birmingham City Council is reviewing safeguarding procedures.
The watchdog Care Quality Commission (CQC) says it is aware of the allegations and is liaising with the police, council and NHS.
Wyndley Grange bosses say that complaints relate to an agency carer who worked at the home for only a short time.
This is every son’s nightmare, Mr Rozanski said.
I knew she was being mistreated but to hear it happening was heartbreaking. They have stripped her of her dignity.
I had to expose what was happening because I do not want another family to go through what we have gone through.
Mr Rozanski handed his evidence to Birmingham City Council, the NHS and the CQC, whose inspectors rated the home ‘good’.
I have had so many emails, conversations and meetings with different agencies. he said. I have been disgusted by the inaction after the evidence I have presented.
What more could they possibly want? I counted 30 instances of abuse and mistreatment.
Mr Rozanski also handed further recordings to the police, who are investigating an assault on his mother at the home, reports the Birmingham Mail.
The Wyndley Grange Nursing Home, in Sommerville Road, is Dementia Licensed, and can cater for 64 residents. It is run by Homecroft Care, which also owns Homecroft Residential Home in Four Oaks.
The company is owned by brothers Guy and Nic Murch.
Guy Murch said: A complaint has been made by a relative of a former resident in relation to the behaviour of an agency carer who was contracted to us for a short period of time.
“This complaint is being investigated by us and external agencies.
“Until the investigation is complete it would be inappropriate for legal and other reasons to comment further.
A CQC spokesman added: The Commission is aware of the allegations with regard to Wyndley Grange Nursing Home in Sutton Coldfield and we have been working closely with NHS Birmingham Cross City Clinical Commissioning Group, Birmingham City Council and West Midlands Police with regard to these.
“In the meantime, we continue to monitor the home and this will include further inspections.
A West Midlands Police spokesman said: We can confirm that we have received an allegation of assault on a resident at Wyndley Grange Nursing Home, Sutton Coldfield.
“The investigation is ongoing.
Jenny Belza, chief nurse and quality officer for NHS Birmingham CrossCity Clinical Commissioning Group said: The safety and quality of the care received by our patients is of the utmost importance.
“As this matter is subject to an ongoing police investigation, as well as our own internal procedures, it would be inappropriate to provide any further comment at this stage.
David Gray, head of adult safeguarding at Birmingham City Council, said: We are working with our partners to establish whether there are any ongoing safeguarding issues at this nursing home that need to be addressed, and we are continuing to liaise with the home’s owners on this matter.
“The safety and dignity of our citizens remains an absolute priority for all of us as a city.
In better days Grace Rozanska was a proud mother of two who worked her way up to the top of the management tree during a time when most women stayed at home.
Born in 1936, she grew up in Aston as one of seven children, surviving World War Two, and spending her teenage years during the following austerity.
She set up home in Great Barr before moving to Lichfield in 1987, where she was a familiar figure around the city.
She began working as a secretary in a trophy suppliers in Birmingham and would eventually rise to become general manager.
In her spare time she loved to ramble, she was a member of several rambling groups, walked up Snowdon and completed the 95-mile Staffordshire Way.
But retirement saw her beset with health problems, eventually succumbing to incontinence and vascular dementia in 2014 after she almost died from a stomach ulcer.
She entered Hammerwich Hall that year and was a contented resident until being forced to move to Wyndley Grange in March 2015.
Her family claims that her demeanour and health quickly deteriorated in the Sutton Coldfield home and she began to refuse care.
Son Pete managed to get her relocated to Aldridge Court Nursing Home this August.
She is a completely changed woman now, he said.
She is happy, more talkative, is walking again with assistance and has not refused personal care at all.
News Source MirrorNews